Background

Patient satisfaction is an essential indicator of healthcare quality and an important measure of successful surgical care. Elective surgical procedures provide a unique opportunity to evaluate patient experiences because perioperative care pathways can be planned and optimized. Understanding factors influencing patient satisfaction is critical for improving healthcare delivery and patient-centered outcomes.

Objective

This study aimed to assess patient satisfaction following elective surgical procedures and identify clinical, organizational, and interpersonal factors associated with positive patient experiences.

Methods

A multicenter cross-sectional study was conducted among 700 patients who underwent elective surgical procedures across five tertiary-care hospitals. Data were collected using structured patient satisfaction questionnaires evaluating preoperative counseling, hospital environment, communication, pain management, nursing care, postoperative recovery, and overall surgical outcomes.

Results

Overall patient satisfaction was reported by 84.7% of participants. High satisfaction was associated with effective physician communication (91%), adequate pain control (88%), nursing care quality (86%), and successful surgical outcomes (89%). Factors negatively affecting satisfaction included prolonged waiting times, postoperative complications, inadequate information regarding recovery expectations, and hospital administrative delays.

Conclusion

Patient satisfaction following elective surgery is influenced by multiple factors extending beyond surgical success. Enhancing communication, perioperative education, pain management, and patient-centered care can significantly improve patient experiences and healthcare quality.